PERMANENT MAKEUP (PMU)
Ineligible Without Exception:
Individuals under 18 years of age
We cannot Microblade anyone under 18 years of age, even with parental consent.
Women who are pregnant or nursing
As the body is going through hormonal changes, it is more prone to infections. Your skin may change and results can be unpredictable.
Epilepsy
It is unsafe to undergo treatment in case of a seizure.
Individuals with Pacemaker or major heart problems
We use epinephrine, as a numbing agent, that can increase your heart rate possible causing dysrhythmias.
Individuals with viral infections and/or diseases
The risk of developing an infection is higher in people with compromised immune system.
Individuals undergoing chemotherapy
It’s important to remember that it’s never recommended to undergo this treatment during chemo, as the tissue is very sensitive, and thus the bleeding can be much worse, which can lead to more infections. If you decide to get permanent makeup after chemotherapy, it is recommended to wait at least 8 weeks for your system to recover and rest. You need to be off all meds long enough for your immune system to get strong enough. Most PMU artists will ask you to wait even longer, to make sure it is safe to get the permanent makeup treatment. Always consult your oncologist prior to booking.
Individuals with Lupus
The risk of developing an infection is higher in people with compromised immune system.
Individuals who have undergone Organ Transplant
The risk of developing an infection is higher in people with compromised immune system.
Individuals with any kind of skin condition on or near the treatment area
Eczema, dermatitis, rosacea, psoriasis or any one of these skin conditions may compromise the surface and texture of the skin. Procedure performed on skin with these type of condition may have sub par results/heal ashy.
Individuals who are allergic to metal and colour
We use small needles and pigments that can contain some metals and colorant, so allergy can be a show stopper.
Individuals prone to keloids
Since permanent makeup punctures the skin, there is always a risk for people that are prone to keloids to heal with keloids scaring.
Individuals who used Accutane
Accutane alters the skin and makes it thin, dry, and sensitive. It also weakens your immune system. For those reasons you'll need to one year after your Accutane treatment is completed and your skin is back to its normal state.
Individuals who are on blood thinners
MUST BE OFF ALL BLOOD THINNER MEDICATION FOR 7 DAYS PRIOR TO PERMANENT MAKEUP SERVICE (If this is required by a physician DO NOT discontinue to take your medication) and please reach out for other appointment options.
WHAT IS POWDER BROWS?
A Powder/Ombre brow is a form of permanent makeup that gives a similar effect to wearing powder or pencil on your brows. The procedure is performed using a micro-pigmentation machine. The results tend to last longer than microblading as the pigment is inserted deeper than the manual method of microblading and is **best suited for individuals with oily skin or little to no brow hair.
WHAT IS COMBO BROWS?
Combo brows is a combination of two forms of semi-permanent techniques: microblading (hairstrokes) and powder brows (shading). Microblading hair-strokes are placed with a manual tool around the front of the brow to give the brow a natural look. The powder effect is applied to the body of the brow using a tattoo machine to give the brow its fullness.
Combo Brows are great for clients with normal to moderately oily skin. So if your skin is too oily for microblading alone, combo brows might be a viable alternative. For someone with very sparse brows, the shading can give the brow more body, while the hair-strokes keep it looking natural.
***please look at the combo brow highlight section on my instagram to make sure you like the look of how i personally do my combo brows as all artist do things differently.
HOW LONG IS THE APPOINTMENT?
Typically 2-3 hours. During your appointment we will consult with you the entire time ensuring we are on the same page. Much of the time is spent measuring and drawing on a symmetrical set of brows and agreeing on your perfect shape and color. The actual procedure itself takes 30min to an hour. The touch-up appointment will take about 1-2 hours.
IS THE FOLLOW UP APPOINTMENT INCLUDED?
In order to ensure that the brows heal perfectly a required 8 week touch up is scheduled at booking. The touch up is not included and is an extra charge of $100. If you fail to return for your 8 week required touch up ($100) for said brows you will be considered a new client and charged full price again.
Color Refresh/Annual touch ups are scheduled 2-3 years last appointment. To book an annual appointment I ask that the brows are faded about 60%. I ask this because going over the brow too much within a short amount of time can build up scar tissue and it will be harder for the pigment to hold its color.
**photo must be emailed to navarreaesthetics@gmail.com before booking an annual appointment!
HOW LONG DOES PMU LAST?
The treatment is considered semi-permanent and will fade over time. Touch-ups are recommended every 2-3 years maintain shape, color, and detail. How often depends on a number of factors including:
- Skin type (oily skin fade faster)
- Pigment color used (lighter colors fade faster)
- Sun exposure (over time can cause fading and discoloration of the pigment)
- Use of daily anti-aging products e.g.- (Tretinoin (Retin-A) & Alpha Hydroxy). These products increase your cell turnover rate and will shorten the life of your cosmetic tattoo
results vary client to client
DOES IT HURT?
We do all that we can to ensure that the process is as comfortable as possible.
Before the Microblading begins, a topical anesthetic is applied to the area to minimize discomfort, followed by a liquid anesthetic during the procedure.
Some clients may feel a slight discomfort, but it’s relatively pain free for most.
(PLEASE NOTE that if you are a frequent smoker, or have your appointment during your menstrual cycle, the pain level could be intensified.)
CAN I WORK OUT AFTER I GET SEMI PERMANENT MAKEUP?
You must avoid working out for 7 days following your pmu appointment. The salt in sweat will fade the pigment very quickly and give poor results.
CAN I GET TATTOOED IF I AM PREGNANT?
As a precaution to avoid any complications, we do not perform cosmetic tattooing on pregnant women/nursing.
PRODUCTS AND EQUIPMENT
To ensure the highest quality of safety, all of our tools are one time use only. ALL blades, hand tools, wipes, and any other product used during the procedure are disposed of as biohazardous waste after each appointment, giving each client peace of mind.
WHAT SHOULD I DO BEFORE MY EYEBROW PROCEDURE?
If you have an ideal shape and color in mind, bring a few reference photos with you to your appointment.
You may fill in your eyebrows as you normally would so we can take into consideration the shape you desire.
If you regularly get your eyebrows shaped, waxed, threaded or tinted, please do so at least 3 days before your appointment.
If you have been on prescription Accutane in the past, you must wait at least one year before considering this procedure.
You must stop using Retinol 2 weeks prior to your appointment and avoid using it for the 2 weeks following your appointment.
If you get Botox regularly please get that done no later than 2 weeks before your appointment. This is to ensure we can make your brows as symmetrical as possible.
Avoid chemical peels at least 4 weeks prior to your appointment.
Avoid direct sun exposure and tanning for 2 weeks before and after your procedure. Do not come to your appointment with a sunburn. In this case, email us at least 48 hours prior to your appointment to reschedule.
Avoid alcohol, caffeine, ibuprofen, fish oil, vitamin E (48 hours prior to appointment), or any blood thinning medication 7 days prior to your appointment.
MUST be off any blood thinning medication for 7 days prior to appointment.
If you plan to go on a vacation, it is recommended to plan your trip a minimum of 10 days after the procedure due to the aftercare maintenance.
WHAT TO EXPECT WITH PMU
Immediately following your procedure, the tattooed area will appear to be darker and bolder in color and more sharply defined. This will last 3-4 days. Do not panic! It is normal.
Swelling and redness is minimal with most clients, and will disappear within 24-48 hours. In some cases, it may last around the eyebrow area for up to 3 days, but will not prevent working or socializing. The treated area may feel a bit like a sunburn afterwards but there should only be minimal discomfort.
The complete healing process takes about 6-8 weeks, at which time the true color of the tattoo is evident.
During this process, your tattoo will soften and lighten. Be patient, even if you think too much color has been lost, as your skin is still regenerating and naturally exfoliating. Wait at least 6 weeks to see the true color, as it seems to take on new strength, and it is only after 6 weeks that your touch-up/adjustment can be done.
Keep in mind that microbladed brows healed up to 30% softer than the initial color.
Please note that final results cannot be guaranteed as each unique skin type will hold pigments differently and break down at different rates. The tattooed hair strokes tend to have a more crisp look once healed on dry skin compared to more blurry strokes on oily skin. We will re-evaluate how your skin has received the pigment at your touch-up appointment and make any changes necessary.
Healed results will vary with each individual client and using a pencil or powder may still be needed. Additional sessions (charged accordingly) may be required to obtain optimal results.
WHEN SHOULD I GET A TOUCH UP?
I only touch up brows that the original appointment was with me. Most clients should come back for a color refresh/ annual touch up every 2-3 years give or take. If you think you are ready for a touch up please email me at navarreaesthics@gmail.com for approval PRIOR to booking. Before I touch up any brows they need to be faded a good amount to work over them again, why is that? if you layer on top of layer pigment it can cause scar tissue.
LAMINATION
you are NOT a suitable candidate for Brow Lamination if any of the following applies to you:
Herpes simplex (active sore on or around area)
Psoriasis/Eczema/rosacea/sensitive skin
^must have proof of an okay from doctor before receiving service.
Alopecia
Pregnant/breast feeding
***There are a number of reasons including elevated sensitivity caused by hormones produced during pregnancy and after/during breastfeeding. Elevated sensitivity can trigger reactions and also inconsistent results.
Recent eye surgery
Recent PMU (permanent make-up, Microblading, Tattoo, etc). You must wait 6 weeks after getting any PMU
Cuts/abrasions/inflammation/swelling in or around the brow area
very sparse to no brow hair/off shape to brow hairs
Hemophilia
Eye lift Surgery
Sunburn in or around the brow area
Very sensitive skin (must have a patch test 24 hours before; call for test)
Medications: blood thinning (1 week), antibiotics (2 weeks), Accutane (within the last 12 months)
***Discontinue retinol, AHA, BHA, vitamin-c serums, etc or any other prescription topicals for your skin. We strongly recommend consulting a professional (dermatologist) prior to your appointment.
Cancer
Positive reaction to the patch test
Conjunctivitis
Excessive Allergies
Recent scar tissue
HOW LONG DOES BROW LAMINATION LAST?
Brow lamination lasts up to 8 weeks if proper care is taken during the 24-48 hours post procedure. Premature exposure to water, sweat, and/or steam can prevent the hairs from processing correctly. The growth cycle of eyebrow hair is typically 3 months. Once the brow hairs have completed their growth cycle, to ensure the integrity of the hair is well kept, receiving the treatment every 2-3 months is recommended.
IS BROW LAMINATION THE SAME AS MICROBLADING?
No, brow lamination is a temporary change of the natural brow hair position whereas microblading is a procedure using a blade to implement pigment into the skin mimicking natural hair strokes.
WHO IS BROW LAMINATION FOR?
Anyone looking to improve the overall look of their brows; who are growing out their brows; not ready to commit to cosmetic tattoo; with unruly, coarse brows; with stubborn, natural hair growth patterns; men.
CAN I GET A BROW LAMINATION IF IM PREGNANT OR BREASTFEEDING?
Unfortunately, brow lamination is not recommended for those of who are pregnant and/or breastfeeding. There are a number of reasons including elevated sensitivity caused by hormones produced during pregnancy and after/during breastfeeding. Elevated sensitivity can trigger reactions and also inconsistent results.
ARE THERE ANY REASONS WHY BROW LAMINATION MAY NOT BE ADVISABLE TO ME?Contraindications for Brow Lamination include but are not limited to: Psoriasis/Eczema; Recent eye surgery; Alopecia; sparse brow hair; Recent permanent make up (must be healed by 6 weeks); Sunburn; Ultra-sensitive skin; Blood thinners; Pink eye; Pregnant/nursing; Retinol, Accutane, AHA, BHA etc;
HOW DOES BROW LAMINATION WORK?
Brow Lamination is done only in 3 steps: Styling the hair in the desired direction, laminating them with gentle solutions, and treating the hair with a hydrating formula for its health.
CAN YOU GET BROW LAMINATION OVER PERMANENT MAKEUP (MICROBLADING, POWDER BROWS, ETC.) DOES IT WORK WITH PERMANENT MAKEUP?
Yes you can, however it is very important to ensure that the cosmetic tattoo is completely healed ( 6-8 weeks), so as not to disrupt the healing process and results. Brow lamination can be used to effectively ‘lengthen’ the brows over the tattooed area, giving the edges a fluffier, more natural look.
CAN I GET BROW LAMINATION AND MICROBLADING/POWDER BROWS DONE ON THE SAME DAY?
We know that you are super excited to get this whole transformation done already, but the two procedures must be done on separate days due to the conflicting nature of the aftercare process. The ideal way is booking your Brow Lamination appointment either 2 weeks before or 6-8 weeks following your Microblading/ Permanent makeup service.
WILL BROW LAMINATION AFFECT MY EXISTING MICROBLADING/PERMANENT MAKEUP?
As long as the Microblading has gone through its entire healing process (6-8 weeks), it will not affect the tattooed strokes. It will only take your already Microbladed brows to the next, like you were born with it, level.
DOES BROW LAMINATION CAUSE DAMAGE TO BROW HAIR?
Brow Lamination does not cause any long term damage to the brow hair. High quality products that we use have been custom formulated to be gentle on the hair and skin. Please not there is aftercare for this service to ensure the brow hair is staying hydrated.
WHAT IS HYBRID TINT?
Is a extra-long-lasting eyelash and eyebrow dye leaving the colour effect on the skin and hair of the eyebrows and eyelashes, providing a rich and brighter result! Extra-long-lasting tone is retained on the skin up to 1 week and up to 7 weeks on hairs
IS WAXING INCLUDED IN THE SERVICE/AN ADD ON?
I do not offer waxing but I do clean up the brow area with a razor. If you prefer waxing I suggest doing so 4 days prior to your appointment.
QUESTIONING IF LAMINATION IS THE RIGHT SERVICE FOR YOU?
if you are questioning if lamination is the right service for you,please email clear front facing photos to navarreaesthetics@gmail.com PRIOR to booking the appointment. failing to do so will result in forfeit of non-refundable deposit if cancelation happens. all deposit are non-refundable.
LASH LIFT (+TINT)
WHAT IS A LASH LIFT?
A Lash Lift is a semi-permanent treatment that lifts your natural lashes to create beautifully curled lashes without having to use an eyelash curler before mascara. It is a revolutionized procedure from the old, inadequate perming techniques, we use silicone pads instead of perm rods. It is a great alternative to eyelash extensions, as it requires very little maintenance. This is a great alternative to eyelash extensions!
WHAT IS THE DIFFERENCE BETWEEN EYELASH EXTENSIONS AND A LASH LIFT?
Eyelash extensions require a single or multiple synthetic lash/es to bond to each individual natural lash to create more length and fullness and require maintenance every 2-3 weeks. Whereas a lash lift is just curling your own natural lashes with less maintenance.
WHO IS NOT SUITABLE FOR A LASH LIFT?
Short and sparse lashes as the effect really isn’t noticeable at all.
If you can’t lay still or claustrophobic and can’t keep your eyes closed for up to 60 min then this treatment is not suitable
Trichotillomania or simple terms if you have a habit of pulling out of lashes and/or brows.
Can’t help constantly rubbing your lashes or sleeping face down into your pillow
Chronic dry eye
Not recommended for radiotherapy/chemotherapy clients (should wait at least a year from your last treatment).
Recently had blepharoplasty surgery - Most will experience an increased sensitivity in the eye area for quite a while. You need to give yourself that time to heal first. After that, you can consult with your physician to be sure. Recommended to wait at least a year.
Recently had lasik surgery - You will need to wait for at least 6 months before you can have a lash lift. But always consult with your treating doctor before going ahead with the treatment.
There may be other conditions/treatments/medications that you’re on/have that can affect the lift but may be discussed with your health care professional.
WHAT ARE CONTRAINDICATIONS:
A sign that someone should not continue with a particular medicine or treatment because it is or might be harmful.
It is impossible to list every potential risk/complication, but below are some of the more common ones recognized for a lash lift and must be disclosed prior to any treatment:
Eye Infections/disorders
Recent Eye Surgery within 6 months (always consult your doctor before going ahead with any treatment that can affect you)
Allergy to product (tint or lash lift product)
Very sensitive eyes
Hay fever sufferers/Watery Eyes
Conjunctivitis
Stye
Dry Eye Syndrome
Medication – Thyroxin (in some cases can prevent lashes from curling)
Contact Lenses – must always be removed
Using prescribed medicated eye drops
Pregnancy – during the 1st trimester
PRE-CARE/PREPARATION BEFORE TREATMENT:
Must have no eye makeup on upon arrival. Please be aware that using waterproof makeup can affect the lash lift. So do not wear these formulas at least 2 days beforehand.
Arrive to your appointment on time. Or if you need to take the makeup off just before your appointment as your coming straight from another errand you should arrive at least 5 - 10 min beforehand.
If you wear contacts, it must be removed for the treatment. So please bring a spare or glasses with you.
HOW LONG IS THE LASH LIFT PROCEDURE?
Approximately 45 - 60 minutes.
HOW LONG WILL A LASH LIFT LAST?
As there is very little aftercare it can last for up to 6-8 weeks, depending on your lash cycle.
Note: Lash serums, biotin, and/or medication(s) can affect the lash cycle, resulting in quicker lash shedding and/or growth.
DOES THE LASH LIFT PROCEDURE HURT?
Absolutely not, It should be a relaxing and painless experience.
Your eyes will be closed for the entire treatment. We may ask you to turn your head from side to side to wash the eye area and a bit of pressure when applying/removing the silicone rod but it’s really nothing at all.
WILL IT DAMAGE MY NATURAL LASHES?
The solutions are only applied from the base of the lash to just over half way, but never all the way to the tips
DO I HAVE TO HAVE A PATCH TEST?
If you have never had a lash lift and tint done before and you have sensitive skin a patch test is suggested for the health and safety for all parties. If you’ve ever had your hair permanently straightened/permed and/or hair dyed will also help indicate if this is ok but although very few people have a reaction to getting a lash lift doesn’t mean you won’t . What one person reacts to, another is fine or there may be even a single ingredient that you can be allergic to and cause a reaction that isn’t in another product.
A patch test is quick and simple, it will be conducted during your consultation. It consists of placing 2 drops of lotions behind the ear or the inner fold of your arm for 15 minutes. Wiping it off and waiting to see if any subsequent irritation occurs over the next 24 hours such as redness, itching or inflammation for example. If all is good you can be booked in for your treatment.
CAN MASCARA BE APPLIED AFTER THE PROCEDURE?
Please wait for 24-48 hours before applying any type of product to your lashes. After 24-48 hours, you may apply your usual makeup MINUS the eyelash curler
CAN I STILL USE AN EYELASH CURLER AFTER A LASH LIFT?
The whole point of a lash lift is to remove the need for a eyelash curler and it gives a better curl result. But more importantly, if you do try to use an eyelash curler you run the risk of weakening and damaging your natural lashes.
bROW WAX
If you are on medication that increases your skin's photosensitivity, you may not be a good candidate for waxing. If you are using Retin-A or retinol products on your face or body or wish to wax an area that these products have been used on, discontinue the use of these products 3-5 days before your appointment. Clients taking the oral prescription Accutane will need wait 12 months before waxing per a Doctors recommendation. Those with Diabetes or diseases that cause poor circulation should be cautious when scheduling a wax appointment and always consult your physician first if you are concerned. Blood thinners are also a cause for concern as they can thin the blood and if an abrasion occurs, the bleeding will be difficult to stop. Please be advised if you are under a Dr's care for any illness or treatment, that Niche recommends consulting with your physician before any waxing service is scheduled.
Contraindications for Waxing
If using the following prescriptions, you should not wax. Stop use of these prescriptions for at least three
(3) months preceding waxing. An exception is Accutane; you should be off this medicine for at least one
(1) year preceding waxing.
Accutane (Acne prescription)
Adapalene (Acne prescription)
Alustra (Retin A)
Avage (Acne prescription)
Avita (Retin A)
Azelex (Peeling operator)
Clindamycin
Differin (Acne prescription)
Doxycycline
Erythromycin
Isotretinoin (like Accutane)
Madifloxicine
Metronidazole
Prednisone
Renova (Retin A)
Retin An (Acne and Anti-maturing drug)
Tazarac (Acne drug)
Tazarotene (Tazorac)
Antibiotic medication
Tretinoin (Retin A)
Use Caution
The following items can make your skin progressively more sensitive and vulnerable to lifting and
irritation during waxing.
Acne medication
Alpha Hydroxy Acids (Glycolic, Lactic)
Oral Antibiotics
Topical Antibiotics
Retinol
Salicylic Acids
Acid-based items
Exfoliants
FOLLOW THESE PRECAUTIONS
• You should wait a minimum of seven (7) days before waxing after a light chemical peel or
microdermabrasion
• Do not wax if you have had a laser skin resurfacing in the past year
• Do not wax if you have had a doctor-administered peel in the past two (2) years
• Ladies may encounter additional sensitivity to waxing as long as seven days before the start of
their period
• No waxing on sunburned skin
• No waxing on irritated regions
THESE FACTORS ARE KNOWN TO MAKE WAXING MORE PRONE TO "SKIN LIFTING"
• Taking blood-thinners
• Medications for autoimmune disease
• Drugs for Lupus
• Prednisone or steroids
• Psoriasis, dermatitis, or other skin ailments
• Recent corrective or reconstructive surgery
• Recent laser skin treatment
• Severe varicose leg veins
• Rosacea or touchy skin
• History of cold sores or fever blisters (waxing can cause a flare-up)
• Utilizing hydroquinone
• Recent surgical peel, microdermabrasion or peel utilizing glycolic, alpha hydroxy, or salicylic
acid, or other acid-based items
WHEN TO BE CAUTIOUS
• You're pregnant, taking birth control, hormone substitution, or antibiotics. Your skin might be
more sensitive to waxing, best to have a patch test 24 hours before getting waxed.
• Smokers or those with Rosacea. Waxing can aggravate dilated capillaries which are regular with
smokers or individuals with Rosacea. If the capillaries are extremely red, avoid waxing that zone.
• You take blood thinners, have diabetes, phlebitis or need post-cancer hair regrowth in the side-
burn area removed. These are all associated with ailments so first get a specialist's endorsement
before waxing. What's more, get said endorsement on the doctor's letterhead.
• The utilization of strong exfoliators on your skin. Salicylic, alpha-hydroxy acid.
• You utilize any item with white willow bark. White willow bark extracts and enzymes all strip
cells from the skin. Too much exfoliation combined with waxing could cause skin redness,
bleeding or even lifting and turning scabby.
• If you've recently consumed great deal of caffeine. Caffeine can make skin extra sensitive to
waxing.
• Drinking liquor the day of or the prior night waxing. Alcohol makes the blood ascend to the
surface of the skin and can make the skin bruise easily.
• Quit utilizing the above items in the region getting waxed for three (3) days prior, and three to
four days subsequent to waxing. If the alpha-hydroxy is over 8%, at that point you should wait
months before waxing.
NEVER WAX WHEN
• You take Accutane or have quit taking it for under a year.
• You're taking any prescription acne meds.
• You have Lupus or HIV.
• You're undergoing chemotherapy or radiation.
• You have been in direct daylight for an extensive stretch of time.
• You have utilized a tanning bed within the past 24 hours.
• Regions you're utilizing any alpha hydroxy acids over 8%.
• Over or around body piercings.
NEVER EVER WAX IRRITATED, INFLAMED, CUT, OR SUNBURNED SKIN.
FAUX FRECKLES
*SEMI PERMANENT*
YOU ARE NOT A CANDIDATE FOR SEMI PERMANENT FRECKLES IF…
Anyone under 18 years of age
Women who are Pregnant or Nursing
Anyone that is a Diabetic (We require physicians approval PRIOR to your appt.)
Anyone currently taking blood thinners ( Must be off of blood thinners for at least 48hrs before & after your procedure. If medically necessary, we recommend speaking with your physician for approval)
Anyone whose had recent Botox injections/ Fillers (You must wait 2 weeks before having your face tattooed)
Anyone with a sunburned face (You must wait until your skin has fully healed)
Anyone taking Accutane (You must wait 1 year before tattooing the skin)
Anyone with excessively oily skin (Normal oily or combo skin is okay - Severely oily skin may not retain pigment as well and fade much faster)
Those suffering from the following skin conditions ON the face:
Eczema
Psoriasis
Keratosis Pilaris
Dermatitis
Anyone with severe scarring in the area wanting to be tattooed
Severe Acne
A freckle pigmentation is a semi-permanent tattoo that is stitched with permanent make-up pigments. The durability is very subjective and depends on many factors. The treatment takes 30 minutes to 2 hours depending on the amount. You have full say in the choice of placement, colour, intensity and freckle size. The freckles will be darker for about 5-10 days after the stinging, after 3-4 weeks you can see the final result. Lasting 1-3 years results vary client to client.
FAQS
This is important information for new clients in order to familiarize them with my policies and procedures at the studio.
Please read through these frequently asked questions so you feel confidently informed when coming to your appointment.
If you feel like your question(s) still haven’t been answered, please email me at NICHE.DENVER@gmail.com